Every graduate of the Mentoring Program, without exception, has said at least three times in their first year, "Wow, I had NO IDEA there was so much to learn!" Because there are way too-many-to-list training sessions, and various industry certifications that you'll earn over the course of the year, here is just an idea of the types of training you'll receive in the Mentoring Program:

• Start-up training includes 4 full days in our Birmingham office and includes reviewing both the Mentoring Handbook and the IC Handbook, access to our proprietary operating systems, observing front-line travel advisors, earning your Virtuoso Certification, meeting our entire support team, and lunch with the owners.
• Sales and Marketing
• Customer Service
• Understanding who is a potential client vs who is a shopper
• Handling your workflow
• How, when, what and how much for service fees
• Vendor and product training sessions
• CB+ training sessions, from CB+ 101 to advanced CB+ usage
• Virtuoso on-line training sessions
• Special "Brownell-only" vendor training sessions, both on-line and in-person
• Specialty product training sessions
• CLIA certification training
• Exclusive Hotel and Resort Training Programs, available only to Brownell and a short list of preferred travel agencies
• College of Disney Knowledge and other special niche training programs
• Destination training sessions
• Group Travel, FIT, Family and Specialty Group travel training
• Airline CRS training program options

You'll be invited to join an almost unlimited amount of on-going training sessions throughout the year, including in-person sessions, on-line trainings as well as conference calls and workshops at our Company Meeting and Virtuoso's annual Travel Mart.

Learn More About Brownell's Program